Privacy

Venus 3D Creations (sole proprietorship) is based at 201 Samvaad Residency, Mahadevnagar Society, Stadium Road, Ahmedabad, Gujarat 380009, India. GSTIN: 24DIZPP3171F1ZT. You can reach us at venus3dcreations@gmail.com or +91 88494 40828.

When you shop with us, we collect only what’s needed to fulfil your order:

• Contact information — your name, email and phone number
• Shipping address — for delivery only
• Order history — the pieces you’ve ordered from us
• Payment metadata — Razorpay handles all payments. We never see or store your card, UPI or bank details. We only receive a payment reference from Razorpay confirming success or failure.
• Analytics — anonymous, aggregated usage data (via Google Analytics) so we can understand which pages are visited and improve the site

• To process, ship and support your orders
• To email you order confirmations and shipping updates
• To reply to your questions or commission enquiries
• To improve our website and product offering

We never sell your data. We never share it with third parties for marketing purposes.

• Razorpay — for secure payment processing
• Shiprocket & courier partners — for delivery. Your shipping address is shared with them for this purpose only.
• Google Analytics — anonymous website analytics
• Gmail / Google Workspace — for order emails

Each of these services has their own privacy policy, which governs how they handle data.

We keep order records for as long as necessary to service your account and meet legal, tax and accounting requirements under Indian law. If you’d like your data deleted, email us and we’ll do so within 30 days (except where we’re required to keep some records by law).

Your data is transmitted over secure HTTPS and stored on protected servers. Passwords (if you create an account) are hashed and never stored in plain text. We never see or store payment information — that’s all handled by Razorpay’s PCI-compliant infrastructure.

• You can shop as a guest without creating an account
• You can request a copy of your data by emailing us
• You can request deletion of your account and data at any time

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:

Founder, Venus 3D Creations
Email: venus3dcreations@gmail.com
Phone: +91 88494 40828
Address: 201 Samvaad Residency, Mahadevnagar Society, Stadium Road, Ahmedabad, Gujarat 380009

We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt.

We may update this policy from time to time. The most recent version will always be posted on this page with the “last updated” date at the top.