Every piece we make is crafted to order in our Ahmedabad studio. Please read our timelines carefully before you place an order.
Where we ship
We currently ship anywhere within India. For international shipping, please write to us at venus3dcreations@gmail.com before ordering and we’ll share a custom quote.
Processing time (before your order ships)
Most lamps and standard pieces are shipped within 3–5 business days from the day payment is received. Custom or larger pieces may take up to 10 business days.
If a particular piece needs additional time, we will communicate the revised timeline with you directly before dispatch.
Delivery time (after your order ships)
Once dispatched, delivery typically takes 5–7 business days across India. All shipments are handled by our logistics partners (Shiprocket, Delhivery, BlueDart and similar) and you will receive an email with the courier name and tracking link once your AWB is generated.
Shipping charges
Complimentary shipping on all orders above ₹2,500, anywhere in India.
Below that, shipping is calculated live at checkout based on your delivery pincode, package weight and courier partner (a flat ₹99 applies where live rates are unavailable). The exact amount is always shown before you confirm your payment.
Packaging
Every Venus piece is packed with care — cushioned padding, secure inserts and eco-friendly outer packaging. We do our best to keep waste minimal without compromising on the piece arriving in perfect condition.
Delayed or failed deliveries
If a shipment is delayed by more than 3 business days beyond the estimate, or if it’s marked “undelivered” by the courier, please email us and we’ll investigate immediately. In most cases we can arrange a re-attempt within 24 hours.
Order cancellation
You can cancel or modify your order within 12 hours of placing it — email us at venus3dcreations@gmail.com with your order number and we'll refund you in full.
After 12 hours, production has begun and orders can no longer be cancelled. If you receive a piece that is damaged or defective, please refer to our Refunds & Returns policy.
Questions
Reach us any time at venus3dcreations@gmail.com or +91 88494 40828. We reply within 48 hours.